Quality Pledge

The success of any business is contingent on the ability to meet and exceed customer expectations. At the Holiday Inn Express Reston/Herndon Dulles Airport, we are proud of our strong commitment to both our guests and our team members. We recognize that the delivery of exemplary guest service is dependent on a group of caring team members who share common goals and a true spirit to serve. Those goals and service spirit are expressed in Our Big Three, which lies at the heart of our hotel's Mission Statement:

Our hotel is a place where every guest receives 100% satisfaction in the service, products and environment we proudly provide.
Our success depends on achievement of OUR BIG THREE.

1. Happy, professional team members who demonstrate aggressive friendliness.
2. A clean, crisp, safe property where everything works.
3. Guests and team members receive all that they expect plus a little bit more.
Each team member is empowered to satisfy guests, ensuring their willingness to return.